Refund policy

Booking online asks for a reservation fee of 30% of the treatment price. It is not an extra charge — it comes off what you owe, and the remaining 70% is settled at the spa after your treatment.

The fee exists to hold a specific therapist and a specific room at a specific hour. Until it is paid the slot stays open to everybody else, and an unpaid booking is released automatically after 15 minutes.

Please cancel at least 5 hours before your appointment to have your reservation fee refunded. Cancellations inside 5 hours, and no-shows, are non-refundable — the room is held for you and can no longer be offered to someone else that day.

The window is not arbitrary. It is roughly how much notice ANICA Wellness Spa needs to offer your hour to somebody else the same day. Cancel with that much warning and the spa loses nothing, so neither should you.

If ANICA Wellness Spa cancels — a therapist falls ill, equipment fails, a storm closes the branch — your reservation fee is refunded in full. There is no notice period on this and no discretion in it: the booking failed on our side, so the money comes back.

We will also offer you the first slot that suits you, but taking it is your choice and not a condition of the refund.

Cancelling a booking does not by itself move money. Tell us you want the fee back and we will return it — the fastest way is to email, so there is a written record on both sides.

Approved refunds are returned within 7 banking days of approval, to the same payment method you paid with. A GCash payment goes back to that GCash account; a card payment goes back to that card.

We cannot send a refund somewhere else — not to a different account, not in cash at the counter. That is a rule of the payment processor rather than a preference of ours, and it exists to stop stolen cards being cashed out through businesses like this one.

A card refund can take a little longer than 7 banking days to show up on a statement. That last step belongs to your bank rather than to us or to our payment processor, and none of us can hurry it.

If nothing has arrived after 7 banking days, contact us anyway. We will send you proof the refund was issued, which is the thing your bank will ask you for.

Tell us first — email hello@anicawellnessspa.info or call +63 9278230388, and ask for the branch manager. Most disagreements here are about a fact rather than a principle, and a look at the booking record usually settles it.

If you are still not satisfied, you keep every right you have under Philippine consumer law, including complaining to the Department of Trade and Industry. Nothing in this policy reduces those rights, and nothing in it stops you disputing a charge with your own bank.

This version took effect on 7 September 2026. The terms that apply to your booking are the ones published on the day you booked, so a change made afterwards does not reach back and alter what you agreed to.